Sales and Customer Service Representative

About the role

Full-time OVERVIEW Position Sales and Customer Service Representative Department Sales / Customer Service Reports to Operations Manager / Sales Manager About Company & Role Purpose A leading sports entertainment business is seeking an energetic and customer-focused Sales and Customer Service Representative. The ideal candidate will be responsible for driving sales, welcoming customers, handling front-desk operations, and ensuring an exceptional customer experience while promoting the company's services, packages, and experiences. KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES • Drive sales and generate revenue by promoting the company's services, packages, and experiences. • Welcome customers and handle reception and front-desk duties. • Provide excellent customer service and ensure a positive customer experience. • Understand and accommodate customer needs and requirements. • Handle bookings, inquiries, reservations, and customer follow-ups. • Promote upselling opportunities to maximize revenue. • Coordinate with operations to ensure smooth customer experiences.

What you’ll bring

• BACKGROUND, QUALIFICATIONS & EXPERIENCE
• Qualifications
• Previous experience in sales, customer service, or front-desk operations.
• Good command of English; Arabic is an advantage.
• Flexible to work shifts, weekends, and public holidays.
• Young, energetic, and has a passion for sports.
• Skills
• Excellent communication and interpersonal skills.
• Strong sales orientation with the ability to achieve revenue targets.
• Presentable, energetic, and customer-focused.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced, dynamic environment.
• Strong organizational and time management skills.
• Team player with a positive attitude.